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Here is a recent story from a customer that called in: The customer called regarding a repair from a poorly installed paver project. After speaking with the customer further, we find out that the paver project was installed by a “Brand Named Paver Company” that claims to offer a Lifetime Guarantee on their installations. We asked the customer why they didn’t go back to the Brand Named Paver Company to fix the issues and he stated that he did go back to them and they refused to honor the contract, which is why he was calling us to fix his paver installation. The paver install was sinking in various areas and the steps were falling apart. It was frightening to say the least, and it wasn’t even 3 years old. Moral of the story: “Don’t be fooled by these Sales Tactics.” Your Lifetime Guarantee is only as good as the company that is going to honor it. That is, if they are still in business that long.

Be very, very careful! There are a lot of great landscapers out there, however, there are also “others” as well. It may seem like the easy way, however, your pocketbook may be paying the price. Make sure you have the landscaper breakdown your entire project into separate components so you can see exactly what everything is going to cost. Often times, you will find that they will try to hide extra costs here and there and when you have them break the project down, they are forced to divulge the actual costs. You might find that their irrigation price is great, but their Paver Price is 30 or 50% more than the Paver Contractors quoted. The old saying “Jack of All Trades, Master of None,” is often true. If you have the choice to work with a company that specializes in the field of pavers, artificial grass, etc., it will behoove you to work directly with those companies since that is ALL they do and consequently, you will end up with a much better installation and SAVE a lot of money at the same time!

Having a deeper understanding of how the industry works, both on the outside and inside will open your eyes to the companies that you will want to do business with. Just getting a lot of bids is not the answer to doing your proper due diligence because each company is going to try to skew your thoughts in their favor, which is only fair since that is what the salesperson was hired to do. You must do your own research to have a complete understanding that the company you are going to select is truly the best fit for your project, both short and long term.

Yes, you are correct! There are a lot of companies to choose from and it can be very confusing, especially when all the salespeople you see claim that their company is the best for x, y, and z reasons. So how do you make the right choice? First thing to note, is that a lot of the companies that exist today, are products of past failures. What does that mean? If you do your research you can trace back a lot of the current companies to other entities that went bankrupt, didn’t pay their bills and left liens on customer’s homes, or have been dissolved by the state due to current litigation filed against them, etc. If you go to the CSLB and BBB and start looking up the owners, officers, managers and salespeople of the companies you will be able to find their skeletons in their closet that they don’t want you to know about. Since a majority of the companies hire “Clever/ Crafty Salespeople” who are extremely good at “Selling,” it is going to be up to you, the consumer, to decipher the truth, as they are not willingly going to disclose this information.

First look up their License # to see if the individual is an owner, partner, officer of the corporation or responsible managing employee of the company and the individual has passed all background checks and is legally able to solicit, sell, negotiate or execute home improvement contracts. If the individual is not listed as the owner, partner, officer of the corporation or responsible managing employee of the company then they must obtain their HIC License / Registration / certificate number.

Yes, Quality Pavers carries worker’s compensation insurance, as all licensed contractors must carry if they have employees (i.e. sales reps, receptionist, etc.). We also carry General Liability Insurance.

YES!

Based on a typical 1,000 sq. ft. “square driveway (residential),” you are looking at an estimated range of $10,000-$18,000 however, this can vary, depending on the following factors: • Paving Stone Manufacturer • Paving Stone Type • Accessibility (Bobcat Access) • City Permits • Type of Demolition Required (Concrete w/Rebar, Wood, Grass, Roots, etc.) • Extras (Wall Build, Step Build, Synthetic Turf, Drainage, Sealer, etc.), etc.

Yes, the prices do vary depending on which manufacturer you choose.

Yes, the prices do vary depending on which paver type you choose. Non-Tumbled would be the least expensive, followed by Tumbled, then Slate Top.

No, sealer is optional. But it will keep the sun an rain from damaging the pavers. Types of sealers include: joint stabilizer sealer, color enhancer sealer, wet look sealer, etc.; however, the most popular sealer is the joint stabilizer sealer. This particular sealer locks in the joints to help prevent weeds or any other growth from occurring between the pavers. It also helps with inhibiting staining, however, it does not eliminate all stains.

A typical 1000 sq. ft. “square driveway” will take on average 3-4 days from start to finish.

In-house crews are a dying breed due to the overall cost. In order to have in-house crews, the company must have ALL crew members covered on their worker’s compensation, which is extremely costly. It is not enough just to have worker’s comp listed on your license. Ask the company for a copy of their coverage, so you can ensure that the crew working on your property is actually covered under their worker’s comp. They should be able to provide you with an agent’s phone number, and you should do your own homework on the company’s actual coverage as opposed to their stated coverage. Also, if the company has in-house crews, they would own all of their own equipment (i.e. bobcat, dump trucks, plate compactors, saws, etc.), which is also very expensive to own and maintain. 99.99% of paver companies use subcontractors, due to the efficiency and cost savings. It just doesn’t make business sense to have a crew on payroll when you can subcontract the work out when there is work to be done. A lot of “salespeople” will state that their company uses in-house crews as a sales tactic; however, don’t be fooled. If you do your research, you will find out that the crew is really a subcontractor, or worse yet, unlicensed illegal workers, which is the absolute worst case scenario. If anyone were to get hurt on your property who is not covered, the burden reverts back to your homeowner’s insurance. This can be a costly mistake. The key point here is to do your own research, as the people coming out to your house are “salespeople,” who are extremely good at what they do, which is to “Sell You!”